Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery.
How do you ensure the chocolates don't melt during shipping?
We use specialized thermal packaging and reusable ice packs for all temperature-sensitive orders to ensure your chocolates arrive in perfect condition, regardless of the weather.
Are your products suitable for vegans?
Yes, we offer a dedicated range of vegan-friendly dark chocolates and plant-based treats. Please check the 'Vegan' category on our shop page for specific options.
How long does delivery typically take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
Do you use any artificial preservatives?
At Paul And Mike, we believe in clean labels. Our products are crafted using high-quality natural ingredients and contain no artificial preservatives or synthetic flavors.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Where can I find the nutritional information for your products?
Full nutritional facts and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab, as well as on the physical packaging.