Returns & Exchanges

At Paul And Mike, we strive to ensure every bite of our farm-to-bar chocolate meets the highest standards of quality. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Please examine your package immediately upon delivery to ensure your chocolates arrived in perfect condition and match your order details.

• 2.
  Contact Support

  If there is an issue, email our team within 24 hours of delivery with your order number and clear photographs of the damaged product or packaging.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to verify the concern against our shipping and production logs.

• 4.
  Resolution

  Once approved, we will initiate a complimentary replacement shipment or issue a full refund to your original payment method.